By placing an order for a Resource through our website, you warrant that you are: legally capable of entering into binding contracts; at least 18 years old; a resident of the United Kingdom, and accessing our website from the United Kingdom.

4.                   How the contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order – titled order confirmation.  Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to us to purchase Resources.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you another e-mail that confirms that the Resources have been accepted (Dispatch Confirmation).  The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.  The Contract will relate only to the Resources whose dispatch we have confirmed in the Dispatch Confirmation.  We will not be obliged to supply any other Resources which may have been part of your order until the dispatch of such Resources has been confirmed in a separate Dispatch Confirmation.

Your order will be fulfilled as soon as possible, and in any case within a reasonable period of time of the date of the Dispatch Confirmation (unless there are exceptional circumstances).  If you experience any issues downloading a Resource, please contact us as soon as possible so that we can take steps to resolve the issue.

6.                   Risk and title

The Resources will be at your risk from the time you have downloaded the Resources.  Ownership of the Resources will pass to you when we receive full payment of all sums due in respect of the Resources.

7.                   Price and payment

The price of the Resources will be as quoted on our website from time to time, (except in cases of obvious error).  These prices exclude VAT which shall be added to the price of the Resources at checkout, but include delivery costs (if any).  Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.

Our website contains a large number of Resources and it is always possible that, despite our best efforts, some of the Resources listed on our website may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Resource’s correct price is less than our stated price, we will charge the lower amount when dispatching the Resource to you.  If a Resource’s correct price is higher than the price stated on our site, we will contact you for instructions before dispatching the Resource.

We are under no obligation to provide the Resource to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment for all Products must be by credit or debit card.  We will not charge your credit or debit card until we despatch your order.

8.                   Cancellation

You may cancel the Contract at any time within seven working days, beginning on the day after you received the email from us with instructions for downloading the Resource, provided you have not commenced downloading the Resource.  Your right to cancel ends as soon as you begin to download a Resource.

If you cancel the Contract within the cancellation period described above (and you have not begun to download the Resource) we will provide a full refund of the price paid for the Resource within 30 days of the day you have given notice of your cancellation.  We will refund any payment received from you using the same method originally used by you to pay for your purchase.

To cancel the Contract, you must inform us in writing by emailing info@readytomanage.com

Details of your right to cancel, and an explanation of how to exercise it, are provided in the Dispatch Confirmation.  This provision does not affect your statutory rights.

Resources purchased through our website will be provided with reasonable skill and care.

Our liability for any losses you may suffer as a result of us breaking these terms and conditions or a Contract (including deliberate breaches) is strictly limited to the purchase price of the Resource.  This does not include or limit in any way our liability: for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

See also clause 15 below.

10.               Your use of the Resources

Resources are provided to you by way of licence only.  Your licence to use Resources permits you to download and print one copy of the Resource for your personal use.  You agree that you will not circumvent, or modify any security mechanisms contained within the Resources, nor assist any other person in doing so.

Terms and Conditions of Use of Our Website 

11.               Accessing our website

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice.  We will not be liable if for any reason our website is unavailable at any time or for any period. 

We may restrict access to some parts of our website, or our entire website, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.  We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our website.  You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and conditions, and that they comply with them. 

12.               Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off a reasonable number of copies, and may download extracts, of any page(s) from our website for your personal reference.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, or download any part of our website in breach of these terms and conditions of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

13.               Reliance on information posted

Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed.  We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.

14.               Our website changes regularly

We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

15.               Our liability

The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

a.         all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and

b.         any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and

c.         for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

We are not responsible for indirect losses, including but not limited to: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or loss or waste of management or office time, however arising, and whether caused by tort (including negligence), breach of contract, or otherwise (even if foreseeable).

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

16.               Information about you and your visits to our site

We process information about you in accordance with our privacy policy.  By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

17.               Viruses, hacking and other offences

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

18.               Linking to our website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our website must not be framed on any other site, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our website other than that set out above, please contact us.

19.               Links from our site

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

General

When using our website, you accept that communication with us will be mainly electronic.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

We may contact you directly using the e-mail or postal address you provide to us when placing an order.  You may contact us by email, telephone, or by post.  Our contact details are set out in the ‘contact us’ page.

21.               Variations

We may revise these terms and conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on our website.

You will be subject to the terms and conditions posted on our website at the time that you order Resources from us (unless any change to terms and conditions is required to be made by law or governmental authority and required to be applied retrospectively).

22.               Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).  Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

23.               Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.  A waiver by us of any default shall not constitute a waiver of any subsequent default.  No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

24.               Severance

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.

25.               Entire agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

26.               Jurisdiction and governing law

These terms and conditions, Contracts for the purchase of Resources, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and shall be subject to the exclusive jurisdiction of the English courts.