Contact Us

ILM and ReadytoManage are committed to providing a thorough and professional customer service to all – from individual members to large corporate clients.

The ILM Customer Service Team is available by phone between 8.30am and 5pm Monday to Friday.  An answerphone service operates outside these hours.  All calls and emails to the Customer Service Team are logged and this guarantees that your query will be answered.  We will respond to your calls and emails within 24 hours on working days.  If your query is complex and we cannot resolve it within 24 hours we will keep you informed of progress.
 
T +44 (0) 1543 266867
F +44 (0) 1543 266893
E customer@i-l-m.com


ReadytoManage is our partner in the delivery of resources from the Digital Download Store. If you experience a technical issue with the Digital Download Store or with your credit card processing, please contact our ReadytoManage store provider at info@readytomanage.com who will help you to resolve your issue.  

 
Complaints
 
If you have any problems which haven’t been resolved, or if you are unhappy with ILM’s customer service, please email complaintsandcompliments@i-l-m.com
 
Feedback
 
ILM encourages customer comments and feedback about how our services could bei mproved. If you have any feedback, please email complaintsandcompliments@i-l-m.com

If you have any problems which haven’t been resolved, or if you are unhappy with ILM’s customer service, please email   ILM encourages customer comments and feedback about how our services could be improved. If you have any feedback, please email  complaintsandcompliments@i-l-m.com