Privacy Policy
The ILM Digital Download Store is operated by the Institute of Leadership & Management (we or us). We are registered in England and Wales under company number 601049, as a charity in England and Wales under charity number 248226, and as a charity in Scotland under charity number SC039693. Our registered office is at 1 Giltspur Street, London EC1A 9DD. Our VAT number is GB788656455.
Your right to privacy is very important to us. We recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We ask that you read this privacy policy carefully as it contains important information about how we process your personal data.
What information do we collect?
In general, you can visit most areas of our website without telling us who you are or revealing any information about yourself.
We may collect any information that you provide to us when you register to use our website, fill in an online form, or sign up to one of our services. If you contact us, we may keep a record of that correspondence. We may also collect details of any transactions you carry out through our website and the fulfilment of your orders.
Our web servers may collect information about your computer, including (where available) your IP address, operating system, and browser type. This information is used to measure various statistics and does not identify any individual.
Use of cookies
We may also obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.
Use of Personal Information
We may use your personal data to: provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; carry out our obligations arising from any contracts entered into between you and us; allow you to participate in interactive features of our service when you choose to do so; and notify you about changes to our service.
Storage of Personal Information
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details, and the provision of support services. By submitting your personal data, you agree to this transfer, storing, and processing. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosure of Personal Information
We may disclose your personal information to our employees, and employees of the City and Guilds of London Institute, and relevant subcontractors and service providers who are involved with the operation of the Digital Download Store, including Ready to Manage Inc.
We may disclose your personal information to other third parties: if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or in order to enforce or apply our terms and conditions.
Linking to Third Party Websites
Our website may, from time to time, contain links to and from the websites of our associated organisations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Ensuring Personal Information is Accurate
Keeping your information accurate and up to date is important to ILM. If you find that information relating to you is incomplete, inaccurate or not current, please e-mail us at info@readytomanage.com@readytomanage.com. We will endeavour to correct any wrong information as quickly as possible.
Feedback
ILM welcomes comments and questions on this policy. Questions regarding this statement should be made to info@readytomanage.com